Shipping Policy

Thank you for shopping with Cacatu!

We're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed.

During busy periods, including product launches, promotions, and holidays, processing times may be slightly longer. If this happens, we'll do our best to keep you updated.

Orders are processed Monday to Friday, excluding Australian public holidays.

Shipping Within Australia

We currently ship Australia-wide.

Shipping costs are calculated at checkout based on your delivery address and selected shipping option.

Once your order has been dispatched, you'll receive a confirmation email with your tracking information so you can follow your parcel's journey.

Delivery Timeframes

Estimated delivery times are:

• Metro areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: 5–10 business days

Please note that these are estimated delivery timeframes only and may vary depending on your location, weather conditions, or delays experienced by our shipping partners.

Pre-Orders

If you purchase a pre-order item, the estimated dispatch date will be clearly stated on the product page. If your order contains both pre-order and in-stock items, your order may be shipped together once the pre-order item becomes available.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If you've entered an incorrect address, please contact us at hello@cacatu.com.au as soon as possible. While we'll do our best to update your details before your order is dispatched, we cannot guarantee changes can be made once your order has been processed.

If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

Lost or Delayed Parcels

Once your parcel has been handed to our shipping partner, delivery times are outside of our control.

If your parcel appears to be delayed or you believe it has been lost, please contact us at hello@cacatu.com.au. We'll work with our shipping partner to investigate and help resolve the issue as quickly as possible.

Damaged Parcels

If your order arrives damaged, please contact us within 7 days of receiving your order.

Please include:

• Your order number.
• Photos of the damaged product(s).
• Photos of the packaging.

We'll assess the issue promptly and arrange a replacement or refund where appropriate.

International Shipping

At this time, Cacatu only ships within Australia.

If you have any questions about shipping, please contact us at hello@cacatu.com.au. We're always happy to help!