FAQs
Below are our frequently asked questions. If you don't find the answer you're looking for, feel free to reach out to us through our contact form
Ingredients & Product Safety
Are your products safe for sensitive skin and scalps?
Yes, absolutely. Cacatu products are specially formulated for growing hair and delicate scalps. They’re free from harsh chemicals like sulphates, parabens, silicones, and synthetic fragrances—making them gentle and safe, even for sensitive skin.
Are your products made with natural or organic ingredients?
Cacatu is powered by naturally derived ingredients and Australian botanical extracts like Davidson Plum, Hibiscus, and Macadamia Oil. While not certified organic, our formulas are thoughtfully crafted to be pure, plant-based, and effective - free from nasties and inspired by nature.
Do your products contain any nasties like sulphates, parabens, or synthetic fragrances?
Not at all. Cacatu products are free from sulphates, parabens, silicones, synthetic fragrances, PEGs, and other harsh ingredients. Instead, we use gentle, naturally derived formulas that cleanse and condition without compromise.
Suitability & Usage for Children
At what age can my child start using your products?
Cacatu is best suited for children aged 1 and up. Our gentle, non-irritating formulas are ideal for toddlers and young kids as they grow and their hair and scalp needs evolve.
How often should I wash my child’s hair with your products?
Most kids can benefit from washing their hair 2–3 times per week, depending on their activity level and hair type. Cacatu’s gentle formulas cleanse without stripping moisture, so you can use them as often as needed without drying out hair or scalp.
Hair Types & Performance
Is your haircare range suitable for all hair types and textures?
Yes! Cacatu’s Nourishing shampoo and conditioner are designed to work beautifully on all hair types and textures, from fine to curly and everything in between. Whether it’s managing tangles, frizz, or dryness, our products leave hair soft, shiny, and easy to manage.
Can your products help with detangling and managing knots?
Absolutely. Cacatu’s conditioner is specially formulated to soften and smooth kids' hair, making detangling easier and less stressful.
Brand Values & Ethics
Are your products Australian made and owned?
Yes! Cacatu is proudly Australian made and owned. Founded by a local mum who wanted better for her kids, every product is created with love and care right here in Australia.
Are your products cruelty-free and vegan?
Yes! Cacatu is proudly 100% vegan and cruelty-free. We never test on animals, and we never use animal-derived ingredients -because we believe in kindness for both kids and the planet.
